Welcome in our Website

Customer Service

Shipping & Delivery
As soon as your payment is credited on our bankaccount / paypal account we will immediately ship your order the same or at least the next business day! Delivery time is depending on the country you live. It can take 1 - 14 business days to deliver your package. We have no influence on the delivery process once the package is delivered to the post office.
Only the Technoready jacket takes 15 working days (3 weeks) to be sent. 

Privacy & Security
It is completely secure to shop with Alessandro Albanese Store. Your security is our first priority. Alessandro Albanese Store uses the latest encryption standard SSL (Secure Socket Layer) technology to make sure order and personal data can only be read by our computers and stuff. Your name, e-mail address and address details remains strictly confidential and is neither sold or traded or made available to third parties.

By submitting your credit card details, this data will be encoded and send to your credit card institute for confirmation. The credit card institute solely has the necessary encoding code to read the data.

In addition to your personal details, the date of and the utilised IP address of your order are stored for your protection.

Your address details will be used to process and send your order. Our delivery partner (UPS) keeps a record of your address to the extent that is necessary to deliver your parcel.
With the complete processing of your order, your data will be saved according to fiscal law. If you wish to withdraw your consent, your details will then be deleted from our records to prevent further usage of your data. In this case, you are free to enquire, change or cancel your saved data. You have the right to cancel this process at any time.

Returns & Replacements
You have the right to return goods within ten working days of receiving them and without stating reason/s. The returns window begins with the receipt of this notice in written form (e.g. as a letter, fax, e-mail), however not before the receipt of the ordered goods. 
In the case of an effective return each party is required to return received goods or reimburse funds (i.e. compensations) where applicable. Should goods be returned in an unsalable condition, then compensation could be required. This does not apply should the deterioration goods arise solely from the normal trying-on of the garments- but only in a manner which would be usual in a brick-and-mortar store.

Payment, Pricing & Promotions
Alessandroalbanese.com accept Visa, Mastercard, Diners Club and by PayPal.
Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.
The prices displayed in our shop include 21% VAT for CEE customers and exclude VAT for Extra-CEE customers